FAQs
Find answers to our most frequently asked questions.
Orders & support
How do I make a purchase?
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To make a purchase, browse our collection, select your desired art style and format (framed print, canvas, poster, acrylic, or metal panel), add it to your cart, and proceed to checkout.
You can pay using credit cards, PayPal, Apple Pay, Meta Pay, Google Pay and more.
How can I check my order status?
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You can check your order status by logging into your account on our website and navigating to the "Order History" section. You will see the current status and tracking information for your purchase.
Additionally, you will receive email updates regarding your order's progress.
Can I change my shipping address after my order is placed?
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You can change your shipping address within 24 hours of placing your order. Please contact our customer service team immediately to update your address.
After 24 hours, changes may not be possible.
How do I cancel my order?
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To cancel your order, contact our customer service team within 24 hours of placing the order.
After 24 hours, cancellations may not be possible as your order might already be in production or shipped.
How do I know if my order is confirmed?
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You will receive an order confirmation email immediately after completing your purchase. This email will include your order details and a confirmation number. If you don't receive the email, please check your spam folder or contact our customer service.
How do I get a refund?
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To get a refund for a damaged product, contact our customer service team within 30 days of receiving your order. Provide your order number, photos of the damage, and a brief description.
Once approved, refunds are processed to the original payment method.
Shipping & returns
Do you offer a free shipping?
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Yes, we offer free standard shipping on all orders. Expedited shipping options are available at an additional cost.
What is the shipping time?
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Our standard shipping time is 3-8 business days. Once your order is processed, you'll receive tracking information so you can monitor your package every step of the way. We’re committed to getting your order to you as quickly as possible!
What is your guarantee and refund policy?
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We guarantee high-quality products and offer refunds for damaged items.
To request a refund, contact our customer service within 30 days of receiving your order with photos of the damage and your order number.
Refund PolicyWhat if my item arrives damaged?
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If your item arrives damaged, contact our customer service team within 30 days. Provide your order number and photos of the damage.
We will process a refund or send a replacement.
Refund PolicyHow do I contact customer service?
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You can contact our customer service team via email at info@abstractbreeze.com
Contact UsWhich countries do you shipping to?
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We currently ship to the US and Canada only. For more details, please contact customer service.